Returning Goods

We hope that you are happy with your purchase, however, we would be happy to issue a refund or exchange if required. Products must be returned to us in a resalable condition and in original packaging within 14 days of delivery. Return Address: Litelines Ltd (Returns), 10 Wilbury Meadows, Knowl Piece, Hitchin, Hertfordshire, SG4 0TY. The cost of returning the product(s) and postal insurance is the responsibility of the customer unless otherwise specified. Any costs to deliver replacement goods will also be payable in advance by the customer.

Returning Faulty Goods

In the rare event that the goods you receive are damaged or faulty, please let us know within 7 days of delivery by calling 01462 454575 or emailing We will then arrange to send out replacements as soon as possible.

Full Refund

Once collected, your refund will be made within 14 days and there is no restocking fee.

Non-Stock Items

Items not carried in stock are non-returnable.